سياسة الاسترداد

You can request a return within 7 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

For hygiene and safety reasons, opened or used personal care items cannot be returned unless they arrived damaged or defective.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days with a photo or video of the issue and we will arrange a replacement or a refund.

Approved refunds for prepaid orders are issued to the original payment method. For cash-on-delivery orders, refunds are made by bank transfer. Refunds are processed within 5-7 working days after we receive and check the returned item.

Return delivery charges are paid by the customer, unless the item arrived damaged, defective, or incorrect.